Diabetes and More - Diabetesandmore.com lousy customer service

Knoxville, Tennessee 1 comment

I ordered a cookbook from these people on 12/10/07 at which time they charged me for my purchase.I received an e-mail telling me I could track my shipment (I was charged $8.62 for Fedex Home Delivery).

When I tried to track my package on their website, I kept receiving the message "unable to track shipment", so I called their customer service department. I called 3 separate times and was told the item had shipped, but THEY couldn't tell me HOW or WHEN! I continued to TRY and track my shipment daily, but kept getting the same message, so by December 23rd, I e-mailed to cancel the order.

I received an e-mail back telling me the package had been shipped (again, not HOW or WHEN), so the order could not be canceled.

So I called (the day BEFORE Christmas) and was told someone would call me back....they never did. The 26th of December, my package arrived BY US MAIL SERVICE showing that it had been mailed from California on 12/12/07!!

They charged me $8.62 for FEDEX delivery...it arrived by US Mail TWO WEEKS LATER!They said the package would arrive by Christmas..it came the day AFTER Christmas...this is the absolute WORST customer service I have ever gotten from and e-tailer....I ordered other items from other websites, all of which arrived within 48 hours, and were in perfect condition and in plenty of time for Christmas.

DO NOT DO BUSINESS WITH THESE PEOPLE...THEY ARE INCOMPETENT AND DON'T GIVE A FIG ABOUT THEIR CUSTOMERS!!

Review about: Diabetes Cookbook.

Comments

Anonymous
Bellflower, California, United States #2215

The US Mail...I mailed a letter at a Grocery store postal outlet on 12/31/07 by Priority Mail..

It was for a deposit that needed to be at it's destination by 1/4/07.. I was told Priority mail would have it there by 2-3 days as I couldn't afford to send it Express... I called on the 4 th and it wasn't there.. then every day and finally on the 7th it arrived and was credited to my account...

both the bank and the post office gave me the run around... the bank refuses to even grant me some relief on the return checks and the post office says they can't track every letter... what a joke...

the sure take your money quickly...but their service sure stinks....

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